# Conversation Intelligence

> Conversation intelligence is recording sales calls and meetings, transcribing them, and turning transcripts into searchable notes, actions, and CRM records.

Conversation intelligence is recording calls and meetings, transcribing them, and turning transcripts into searchable notes, action items, and CRM records. It is the capture layer that revenue intelligence reasons over. The transcript is evidence; the summary on top of it is a model output and should be spot-checked.

**Conversation intelligence is recording sales calls and meetings, transcribing them, and turning the transcripts into searchable notes, action items, and CRM records.** It is the capture layer that everything else in this part of the stack reasons over.

[Fireflies](/tools/fireflies) is the low-commitment shape: it joins Zoom, Meet, or Teams, transcribes, and produces notes and CRM records, with an assistant you can query across your meeting history. [Gong](/tools/gong) is the organisational shape, where capture is the input to [revenue intelligence](/glossary/revenue-intelligence) across every deal and rep. [Nooks](/tools/nooks) applies the same primitives to outbound calling, adding coaching and roleplay on top of recorded calls.

The distinction that matters in practice is between the transcript and everything built on it. The transcript is evidence: it is what was said, and you can quote it. The summary, the extracted action items, and the deal signals are model outputs, and they can be wrong in the ordinary ways generated text is wrong, including confidently attributing something nobody said. Spot-check anything that will drive a decision.

For a Claude user, the access surface is usually narrower than the product. Fireflies is listed in Anthropic's Connectors Directory with three tools covering the user and transcript reads, while its own documentation describes more, so check which surface you are actually getting before designing a workflow around it.

Where these tools sit against the rest of the stack is in [the best AI sales tools in 2026](/guides/comparisons/best-ai-sales-tools-2026), and the workflow around them is in [Claude for sales teams](/guides/sales/claude-for-sales-teams).

---

_Source: https://agentscamp.com/glossary/conversation-intelligence — Term on AgentsCamp._